Custom Fields for tickets

In version 1.6 you can add custom fields in tickets.

Custom Fields Setup Steps:

1. Login with admin
2. Go to Settings > Settings > Custom Field
3. Label: Enter the label of the custom field. 
4. Products: Products for which custom fields will be displayed.
5. Department: Departments for which the custom field will be displayed.
6. Is Required?: Check this if the field is required.
7. Field type: Select field type.
8. Filled By: Custom fields can be filled by
   1. Customer: When opening tickets
   2. Support Agent: When replying to the ticket.

In view, ticket custom field will be displayed on right side information card.