Version Log & releases

Version 1.6 - January 31, 2023:

1. NEW: Add custom fields in tickets (document)
2. NEW: Sorting of documentation  (document)
3. NEW: Ticket Reminder to support agents. (document)
4. NEW: Other agents replied notifications when having multiple support agents
5. NEW: 2 new Reports. Only displayed to Admin role
   1. Completed
   2. Comments
6. FIX: Checkbox Icon issue

Version 1.5 - June 13, 2022:

1. NEW: Add Departments in products (document)
2. NEW: Support timing with close days (document)
3. NEW: license checker or License validator added to easily validate & get information for any license
4. NEW: Filter by agent added in ticket list
   
   
5. IMPROVEMENT: List ticket search field improved.
6. IMPROVEMENT: Changed signature field to "Default Support agent reply template". Here you can define the default template for reply
7. IMPROVEMENT: Moved "Purchase/License sources" inside Settings
8. IMPROVEMENT: Moved "Products / Services" inside Settings
9. IMPROVEMENT: Duplicate check for tickets - tickets with same subject check added

Version 1.2 - June 15, 2021:

1. Minor bug fixes from version 1.1

Note: If you're using 1.1 then updating to 1.2 is not required.